Are you a reseller, have you got a store?
Are you a consumer?
Do you belong to a Family Group?
Are you a professional user?
Are you a hotel o restaurant manager?
Do you manage purchasing of products for a school or an organization?
Here you can find warranty, return and refund policy.
Bensos helps you to create the best communication to your customers.
Please contact us at [email protected]
Please verify stores in your territory looking in this section, or ask directly all informations about shipping and payment.
Family Groups (G.A.S.)
To Family Groups we offer products with wholesale prices. Please contact us at [email protected]
Hotels/restaurants, professional users
From the kitchen to the sleeping rooms, all range of products are available to comply both with sanitary regulations and with environment protection. Please contact us at [email protected]
We produce detergents also for: cheese factories, jam factories, winemaking, car washing, machine tool cleaning, rubber items degreasing, etc.
Would you like to leave old detergents harmful to the environment and to the people’s health? Are you certified ISO 14000 or EMAS? Has your staff become allergic to usual detergents ingredients? Please describe to us the features of materials to be cleaned and of the kind of dirt, so we can choose the most suitable among Bensos’ products, or we can study a new one in our Research & Development laboratory.
Schools/kindergartens, institutional cleaning
Janitors and teachers are allergic to usual detergents ingredients? You are doubtful and caring about pupils health? Bensos’ floor and desks detergents are truly studied to solve this kind of problems. Would you like to use moisturizing, allergen-free and Nickel Tested detergents for less-than-3 babies? Please contact us at…
This commercial warranty complies with Italian Consumer Code (D.Lgs 206/2005).
Commercial warranty: 120 days since the date of purchase.
Bensos’ products are covered with warranty for manufacturing defects, to be reported by e-mail ([email protected]) or phone (+390365374960). The invoice with the date of purchase must be sent to Bensos by telefax within 72 hours by phone or e-mail time.
The User must verify product features before contacting Bensos, reading carefully labels, technical and safety data sheets (where requested). After being contacted as written before, Bensos will check and in case confirm the non-conformity. In that case, a new product will be shipped to the User’s home/office, without additional fees.
This warranty does NOT apply if:
− the product was stored at temperature lower than 5°C (41°F) or higher than 35°C (95°F);
− the product was blended with other chemicals or diluited with water during storage;
− the product was stored in sunlight;
− the product was used without caring about safety regulations described in label and/or in safety data sheet;
− the product was used not properly relative to purposes described in label and/or technical sheet.
Return and refund policy
If the User is not entirely satisfied with your purchase, he can simply return the item, sending a certified mail within 10 days with your receipt. Delivery fees for shipping to Bensos are not refundable. The product must arrive in Bensos undamaged and in a good preservation status. The User will be refunded by the same method of payment as the one he used.
If the User receives products with damaged external package, we suggest to write the following note on the shipping document: “Goods unchecked”, so Bensos can claim compensation from the carrier.